• On Jun 29, 2021
    Chelsea from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    There are two of me in my Disney experience app. My hotel and park reservations went to my “extra” self and my dining apps are linked to my other self that is listed as (me) in the app. How do I fix this without losing any of my reservations?

    Hi Chelsea (and Chelsea 2, lol)!

    I had this exact same thing happen to me not too long ago. Suddenly, there were two of me and my room reservations were linked to one me, while my annual pass was linked to my other me. It was both confusing and frustrating. 

    But, never fear! It is a fixable problem! Unfortunately, this is an issue that requires a phone call to the MyDisneyExperience team at Walt Disney World. The phone number can be found here. Hold times have been rather long recently, so one of my best phone tips is to put the phone on speaker, and have something else ready to do while you wait. I often wash dishes, do laundry, prepare meals, and dance around while listening to the hold music! 

    By calling in, you are ensuring that the MyDisneyExperience team can combine your two “you”s, and keep all the plans that they both have. 

    I hope that both Chelseas are able to keep all of your dining and park reservations! Please keep planDisney in mind with other vacation planning questions!

    Happy Planning,
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Meet the Panelist: Tracy, Illinois

GAWRSH! Hiya pals! I am a Goofy-loving mom of 2, who is married to my real-life Prince Charming. My family supports my passion for all things Disney. Walt Disney World was my very first vacation, when I was just 3 months old, and I recently completed my 73rd trip to a Disney location! I have been fortune enough to parasail high above the Disney Fantasy, attend opening day of Batuu, snorkel in the lagoon at Disney's Aulani, and SO MUCH MORE! I can't wait to help you plan your Disney vacation! 

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