large family coming out of Cinderella Castle; multigenerational; boys
  • On Jul 30, 2025
    Mike from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to purchase lightning passes for family of 9 and it says our tickets are not eligible. Did I do something wrong?

    Hi Mike!

    Welcome to planDisney! 

    Based on your arrival date, it looks like you’ll have to wait a bit longer before you’ll be able to purchase and book your Lightning Lane services!

    Your Lightning Lane booking window for your entire trip will open at 7 AM Eastern, 7 days prior to your check-in date if you’ll be staying at a Disney World resort or select good neighbor hotel. If you’ll be staying off property, your booking window will open at 7 AM Eastern, 3 days prior to the start date of your ticket for date-based tickets. 

    On the morning your booking window opens, you will be able to use your My Disney Experience app to go through the prompts for the Lightning Lane services you want. Then, you’ll officially purchase the service as the last step of those prompts. Each park day in which you purchase Lightning Lanes will be a separate transaction. 

    In the days leading up to that booking window opening, make sure that your whole travel party is connected through your Family & Friends List. That way, when the morning comes, you’ll have no issue selecting each person in your group. 

    If you happen to have anyone in your party under 3 years old, they will not need Lightning Lane services. They will be able to enter the Lightning Lane with the rest of the party, as long as everyone else has a Lightning Lane booked for that attraction. 

    If you have any other Lightning Lane questions (or any Disney vacation planning questions for that matter!), feel free to reach back out. We’re always happy to help! We’ll see you real soon!

    Jenn J. 

thumbnail image for Jenn

Meet the Panelist: Jenn, Ohio

Hello from Ohio! I’m Jenn–a physical therapist, wife, and mom of 3 boys…who look just like Huey, Dewey, and Louie if you squint! I grew up visiting “The Most Magical Place on Earth,” and now I consider Walt Disney World my home away from home. I have a healthy mix of Joy and Nostalgia when I’m at the Disney Parks, and I’m so excited to help you make lifelong memories on your next Disney vacation. Learn More About Jenn

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