Hi Karmen,
Welcome aboard planDisney! Thanks for sailing by with your Disney Cruise Line vacation planning question.
I'm sorry it has been a bit challenging to purchase a
wine package and
Beer Mug Savings Package before your cruise. In my experience, you should be able to purchase these through Onboard Gifts without any problem, so I checked with a shoreside Cast Member to confirm. She did some research for us and couldn't find any reason for you to receive the error, so she suggested
calling Disney Cruise Line directly and speaking with a Vacation Specialist to make your selections. You can reach them Monday through Friday, 8:00 AM to 10:00 PM Eastern Time, and Saturday and Sunday, 9:00 AM to 8:00 PM Eastern Time.
I know it is convenient to plan these details ahead of your holiday, but you can also purchase them once onboard the ship. You can select the wine package at your first
Rotational Dining restaurant and visit one of the bars (I usually stop by a pool deck bar) onboard to purchase the Beer Mug Savings Package.
Remember, once you've enjoyed your favorite brew from your beer mug you don't need to carry it around. You can simply exchange the mug for a "token" to use the next time you would like to order a beer. At the end of your cruise, be sure to exchange your final mug (or the token) for a clean mug to take home as a great souvenir!
Karmen, I trust you will be soon on your way to a wonderful vacation! Please let us know if you have other questions; we are happy to help.
Wishing you many magical memories,
Shannon