Mickey and Minnie Statues in Front of Fireworks
  • On Aug 11, 2022
    Alanna from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been trying to pre buy my magic bands for my vacation in 2 weeks and every time I do it keeps saying my card can’t be processed I’ve tried 4 different ones when I called customer service they were no help and told me to wait until I get to Disney

    Hi Alanna!  Welcome to planDisney.

    I am SO glad you stopped by with your question -- I just had this very same problem when placing my own MagicBand order!  I kept getting an error message that my payment information couldn't be processed.  I tried signing out of my account, relaunching the browser, and trying again, but the same thing kept happening.  Finally, I switched to an incognito window, and my order went through without an issue.  I use Chrome as my web browser and I can open an incognito window by clicking on the three dots in the upper right corner of the page.

    Alanna, if that doesn't fix the issue, you may want to wait until you arrive to purchase your MagicBands.  You'll find them for sale in many merchandise locations through Walt Disney World Resort, including at Disney Resorts Collection hotels and Disney Springs.  I've noticed that sometimes there is a better selection when shopping in person than when ordering online.  I have also noticed that shipping is taking a bit longer than usual.

    If you need further assistance or have any other questions, please stop by and see us here at planDisney again anytime.  We are always happy to help!

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.