Hi Dave!
Welcome to planDisney! I am super excited to see that you will be visiting Walt Disney World during
The Most Magical Celebration on Earth! This kicked off on October 1 with celebration merchandise, a gorgeous Cinderella Castle update, golden “Fab 50” statues, and amazing special treats all throughout the property.
I am so sorry you are having trouble making your final payment. If you have purchased a
Walt Disney World Resort Vacation Package that includes both Theme Park Tickets and a Disney Resorts Collection Hotel stay you are able to pay the balance online in your My Disney Experience Account. To do so, login to your Disney Account and select "My Plans" under the
My Disney Experience tab. From there, scroll down until you are able to see your Resort Reservation and details. Beside the information you should see a blue "Make A Payment" tab. Follow the prompts to add your payment information and complete the transaction. You will receive an email confirmation within 24 hours and your payment will also be updated in My Disney Experience.
If your stay is simply a hotel reservation, you will pay the final balance upon arrival.
I hope your vacation is wonderful! Be sure to partake in at least one of the special celebration treats - my favorite was the Celebration Cronut in EPCOT.
Happy Traveling,
Tracy