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  • On Jun 15, 2021
    Brian from NM Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to link my tickets to set up my park visits but the website does not load and I keep getting an error. I have tried calling but the call cant be completed and the one time i got through I waited 45 mins of the estimated at least 90 mins , dropp

    Hey there Brian!

    Thanks so much for stopping by to see us here at planDisney!

    How frustrating it is to have technology not working the way it should! 

    If you are unable to load your My Disney Experience Account, I recommend that you try to access it on a different browser. Sometimes I find that by switching between Safari and Chrome, I am able to fix a lot of my issues. 

    If you are still unable to access the website and link your theme park tickets, you will need to reach out to the friendly Cast Members at tech support. I have found that I experience the shortest hold times by calling first thing in the morning, so I recommend that you try calling around 7:00 am Eastern time if possible. 

    Even with your technical difficulties, I know you will have a magical vacation, Brian!

    Best of luck!

    Sarah B.  
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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