Hi Mark!
Welcome to planDisney! I’m sorry to hear you’ve been having issues linking your hotel reservation to your My Disney Experience account. Let’s talk about what you can do.
You can find
Hilton Orlando Buena Vista Palace listed under “More Great Accommodations” when searching Resort options for your Walt Disney World Resort visit. In fact, Hilton Orlando Buena Vista Palace is currently included in
Early Theme Park Entry for Disney Resort Hotel Guests. You should continue to monitor the list of participating hotels as your visit gets closer, as it may change without notice.
I confirmed with a Cast Member that you should be able to link your Hilton Orlando Buena Vista Palace reservation to your
My Disney Experience account as you would with any Disney Resort hotel reservation. On the Walt Disney World Resort website, log in to your My Disney Experience account. Scroll down to “My Plans, Reservations and Tickets” and click “+ Add More Plans.” In the drop-down menu, select “Link Reservations and Purchases.” On the next page, select “Resort Reservation or Vacation Package” then enter your Confirmation Number and Last Name (as on reservation).
The Cast Member did explain that it may take up to 72 hours for the reservation to appear in your My Disney Experience account after you link it. I recommend if you continue to have issues linking your reservation to your My Disney Experience account you can
call (407) 560-CHAT (2428) for assistance from a Cast Member.
I hope this answer points you in the right direction, Mark. I know you’re eager to plan the rest of your Disney vacation activities, and we’ll be here for you at planDisney if you have any future questions!
Kaitlin