mom at computer planning
  • On Mar 28, 2021
    Josh from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to link my moms account to ours for an upcoming trip but can not, I have been on hold on the phone for over an hour now.

    Hi Josh,

    Welcome to planDisney! I'm sorry to hear that you had some trouble linking your plans with your mom's and that it was tricky to reach a helpful Cast Member over the phone. I'm hoping that your story had a happy ending, but if you're still needing some assistance, I'd be happy to help you!

    To be able to share magical plans with fellow Mouseketeers, you'll want to make sure you link together via the Family & Friends list within your My Disney Experience account. Here's a handy dandy printable guide that walks you through the three different ways that you can add people to your Family & Friends list. If you're adding your mom through her name, please note that you'll then have two options: you may either manage her plans yourself or invite her to connect. If she already has a My Disney Experience account and you're simply wanting to link your two accounts, click the "Invite this Guest to connect" option. Just make sure you have her first and last name listed exactly as she does in her account and that you use the email address connected to her My Disney Experience account. Once you submit your request, she'll receive an email notifying her that you want to connect. Once she accepts that invitation, Bibbidi Bobbidi Boo! You'll be all set!

    Did you know that if just one of you purchases Memory Maker, you'll be able to view, share, and download the photos and videos collected by up to 25 fellow Guests on your Family & Friends list? Just make sure you've given each other permission to share your photos, but that can be the perfect way to keep the memories alive from your shared vacation!

    Thanks so much for visiting us at planDisney, Josh, and please don't hesitate to come back and see us again if we can help with anything else as you're planning your visit. I hope you and your entire family have a truly magical vacation together!

thumbnail image for Missy

Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.