Hi Josh,
Welcome to planDisney! I'm sorry to hear that you had some trouble linking your plans with your mom's and that it was tricky to reach a helpful Cast Member over the phone. I'm hoping that your story had a happy ending, but if you're still needing some assistance, I'd be happy to help you!
To be able to share magical plans with fellow Mouseketeers, you'll want to make sure you link together via the
Family & Friends list within your My Disney Experience account. Here's a
handy dandy printable guide that walks you through the three different ways that you can add people to your Family & Friends list. If you're adding your mom through her name, please note that you'll then have two options: you may either manage her plans yourself or invite her to connect. If she already has a My Disney Experience account and you're simply wanting to link your two accounts, click the "Invite this Guest to connect" option. Just make sure you have her first and last name listed exactly as she does in her account and that you use the email address connected to her My Disney Experience account. Once you submit your request, she'll receive an email notifying her that you want to connect. Once she
accepts that invitation, Bibbidi Bobbidi Boo! You'll be all set!
Did you know that if just one of you purchases
Memory Maker, you'll be able to view, share, and download the photos and videos collected by up to 25 fellow Guests on your Family & Friends list? Just make sure you've given each other
permission to share your photos, but that can be the perfect way to keep the memories alive from your shared vacation!
Thanks so much for visiting us at planDisney, Josh, and please don't hesitate to come back and see us again if we can help with anything else as you're planning your visit. I hope you and your entire family have a truly magical vacation together!
Missy