mom at computer planning
  • On Mar 7, 2022
    Vanessa from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was trying to link my moms account to mine as she is traveling with us in 45 ish days - but it says her account was deactivated- how do I reinstate? It was done in the last 14 days.

    Hello, Vanessa! Thanks so much for reaching out to planDisney with your question. I'm sure your mom is excited to be heading to Walt Disney World Resort with you soon; let's see if we can get her account up and running again!

    Unfortunately, My Disney Experience accounts are permanently deleted 14 days after a cancelation request, but guests can reactivate their accounts any time before that deadline. If she is past that 14-day window by now, your mom can create a new account. However, if she has any entitlements associated with her original account, such as theme park tickets, Disney Park Pass Reservations, or MagicBands, they will not automatically transfer over to a new account. I recommend calling the Internet Help Desk, which operates daily from 7 AM- 11 PM EST, and a Cast Member will be happy to help. Pack your patience, and be prepared to wait, as call volume can be high, especially by the middle of the day. The number is (407) 939-4357, but you can also try (407) 939- 7765; I usually dial both on two different phones and put them on speakerphone as I multitask. 

    Vanessa, I'll ask Tinkerbell to blow some pixie dust your way to help you get this issue resolved quickly. The planDisney team is rooting for you! Please feel free to write back if you need any more planning help before your trip. See ya real soon!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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