• On Aug 28, 2021
    Jennifer from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been trying for the last 3 days to make a reservation, however I keep getting error messages. Is there any other way to make a reservation.

    Hey there, hi there, Jennifer!

    It’s a beautiful day at planDisney, and I’m so excited to welcome you here! And three chEARs! I see your trip is nEAR! 

    I’m sure you’re ready to finish up your plans so you can begin your vacation, and I’m happy to discuss with you how you can make your Disney Park Pass reservations, especially because they’re required with your tickets to enter the theme parks. 

    Jennifer, I, too, have gotten an error message in the past while making my Disney Park Pass reservations. I think it’s because I have an Annual Pass, theme park tickets, and future Disney Resorts Collection hotel reservations made under my account, which confuses the system. Sometimes, hitting the refresh button does the trick; however, when this doesn’t work, I try a different method of signing in. For instance, if I’m using my desktop to make my Disney Park Pass reservations, I try going through My Disney Experience Mobile app instead. To do this, open up the app and select the "+" on the bottom middle of the screen, and then “Make a Park Reservation.” Once you’ve logged in, select your party, park pass date, and theme park of choice. Then, follow the steps to confirm and complete the process, and hopefully, that should do the trick!

    If you're still getting an error message, I would recommend chatting with a friendly Cast Member through your My Disney Experience Mobile app. Because you’re chatting through the app, the Cast Member can look into your account and either help you make the park passes, subject to availability, or they can help give you options. To chat with a Cast Member, please go back to the app's Home Screen and select the three horizontal lines located on the bottom right corner. You’ll want to scroll down and select the option, “Chat With Us,” and a Cast Member will be happy to help you!

    We can’t wait to welcome you to the magic, Jennifer. Have an enchanting time!

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.