• On Dec 11, 2019
    Jean from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to download my pics on my phone and iPad from memory maker..I do not see the download all option, I think I'm doing something wrong and I am running out of time

    Hi, Jean! Thanks for bringing your question to the Disney Parks Moms Panel.

    My fellow Panelist, Brandy, has some great tips for downloading all of your Memory Maker photos on a computer (which is a bit easier to do than using a mobile device). If all you have is an iPad and smartphone, you can download your photos all at once, but you’ll need to use a web browser (such as Safari or Chrome) instead of your My Disney Experience mobile app.

    After launching your web browser, head to the Disney PhotoPass website and log in using your My Disney Experience credentials. At the top of the screen, you’ll have several options to filter and sort your photos by location, Family & Friends and date. Underneath those filters, you’ll see a small checkbox on the right side of the page that says “Select all visible media.” Checking this box will select all of your photos on the page.

    Once your chosen photos are selected, click the blue “Download” button. Your photos will be downloaded as a ZIP file and will be saved in your iCloud storage connected to your iPad or iPhone. Click the blue downward facing arrow (immediately to the right of the URL box) to see your downloads. Click on the ZIP folder to locate it in your iCloud drive. Then tap on the ZIP icon once to “unzip” the folder. Now a blue folder should appear at the front of your Downloads list. When you tap that folder to open it, you should see all of your photos. Pro tip: if you “hard press” on the folder icon, you’ll have the option to move it from your iCloud downloads folder to another location on your phone or another Cloud storage location.

    Should you still run into trouble, give the Disney PhotoPass helpline a call and a Cast Member can walk you through the process.

    Hopefully you’ll have your Magical Memories downloaded in no time, Jean. Please let us know if there’s anything else we can help you with.

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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