Kids at Beaches and Cream
  • On Feb 23, 2022
    Tammy from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’ve been trying to cancel my tickets as I was told to do. I am not able to online as it states the page has been eaten😂. I’ve called several times and keep getting transferred. Is there a direct line?

    Welcome back to planDisney, Tammy! I’m so sorry to hear that you’re having issues with theme park tickets for the Walt Disney World Resort.

    To speak to a Cast Member with ticket services, you can call (407) 939-7679. (View the phone directory for the Resort by clicking on this link.) You can also write an email to the Resort. Just make sure to explain your issue, include your confirmation number and a phone number where you can be reached. 

    Cast Members begin to take guest phone calls at 7 a.m. eastern time. I know it’s early, but I’ve always had the best luck resolving any kind of billing issue when I call first thing in the morning. Wait times are usually a lot lower, too.

    Tammy, I hope you are able to resolve your ticket issue as quickly as possible. When you are ready to plan your next visit to the Walt Disney World Resort or the Disneyland Resort, don't hesitate to come back to see us. You can always count on us for planning advice!

    Veronica 
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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