• On Jan 12, 2022
    Amberleigh from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to cancel my park passes/tickets for an upcoming trip (due to COVID-19). The hotel has been cancelled but I am not sure how to cancel the passes/tickets and get a refund. I called, but would be on hold for an hour. Thank you!

    Welcome to planDisney, Amberleigh.  We are glad you brought your question to us.

    I'm so sorry to hear that your trip was canceled.  Many of us here at planDisney have had our own vacations disrupted, so I know how disappointing it is when a trip you have been looking forward to is canceled.

    As a regular Guest myself, since I have no way of knowing what type of tickets or vacation package you purchased or whether you purchased a travel protection plan, I'll give you some general information about tickets.

    In most cases, Walt Disney World tickets are non-refundable.  However, the value of an unused ticket never expires.  You can change the usage dates of your tickets through My Disney Experience.  Select the tickets you wish to modify, select "Change Ticket" and then follow the steps to select a new date.  You would be responsible for the difference in price if selecting dates with a higher price than your original ticket.  (If your future plans are uncertain, I suggest taking a look at the interactive ticket calendar to choose dates that are priced similarly to your current tickets, and "park" your tickets there until you can firm up new dates to reschedule.)  It is also possible to apply the value of an expired ticket to the purchase of a new ticket with a value greater than or equal to the original ticket.  Once the expiration date of a ticket has passed, you may not see it listed in your Tickets & Passes in My Disney Experience, so be sure to hang on to any confirmation emails from the time you purchased your tickets.  Guest Relations can access your account history and should be able to "find" the expired tickets, but I know I would feel more comfortable having confirmation.

    Amberleigh, if you feel you need to speak with someone regarding your tickets, try contacting the Disney Reservation Center first thing in the morning when hold times might be lower.  The Help Center is available beginning at 7:00 a.m. ET.  Occasionally I am able to request a callback when call volumes are high.  You might also try the chat feature in the upper right corner of the contact information page.  Sometimes I can get a quicker response through chat than calling.  If you purchased your tickets through a travel professional, I would recommend giving them a call to see what your options might be.

    Please stop back with any other questions you may have.  We are always happy to help.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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