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  • On Jun 25, 2020
    Chrissy from OK Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have been trying to call Disney for two days to cancel our reservation in July. The phones just ring busy. Is anybody else having this problem? Thank you!

    Hi Chrissy!  Welcome to the Disney Parks Moms Panel.

    Stitch has been wreaking lots of havoc with many folks summer vacation plans!  Our family has also decided that we will postpone our Returning to a World of Magic until a later time.

    Many of us here at the Moms Panel have also had to modify or cancel vacation plans, and several of us have had similar experiences -- call volumes and hold times to the call center have been high over the past few days, and there have been times when I have just received a busy signal.

    Guests with upcoming stays in the next few weeks should have received an email from Disney Destinations with information about operational updates, and asking them to confirm, modify, or cancel their upcoming visit.  When choosing the cancellation option, next steps are then provided.  In some cases, you may be able to cancel your reservation online in My Disney Experience.  If you do need to call, I recommend trying first thing in the morning when the call center opens at 7:00 AM Eastern Time.  Sometimes I have better luck getting through later in the evening, shortly before 11:00 PM Eastern Time.  You might also try the "Chat" icon in the upper right corner of the Help Center.  I have also seen a blue "Chat Now" button pop up on the right side of the DisneyWorld.com landing page.  I just tried that button a few moments ago and was able to connect to a Cast Member that way.

    Chrissy, I wish I had a magic wand like Cinderella's Fairy Godmother to help you sort out canceling your plans.  Fingers crossed that you are able to get through soon to manage your reservation.  Please feel free to stop by the Moms Panel again with any additional questions you may have.  We are always happy to help.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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