• On Sep 20, 2021
    Mario from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have been trying to buy the Magic Band throught My Disney Experience for my reservation next Feb but every time I try to check out I got the same message: “ We Are Unable to Complete Your Request” why do I need to do to complete this transaction.

    Heigh-Ho Mario,

    I am excited to hEAR you are planning a Walt Disney World vacation and am happy to point you in the right direction to solve your conundrum. Each Guest, included in your Walt Disney World Resort reservation, has the option to purchase one discounted MagicBand. This MagicBand will be assigned to them at the time of your selection. Discounted MagicBands should be purchased no later than 11-days prior to your arrival if you would like them shipped to your residence. To order, sign in to your My Disney Experience profile and select “My Magic Bands & Cards” or under your Resort Reservation select “Choosing MagicBands.” A list of Guests, included in your Resort Reservation, should appear. Select a Guest and follow the prompts for selecting this Guest’s MagicBand. You will do this for each Guest. 

    But what do you do if you are receiving an error message and can’t complete your order? Before reaching out to a Cast Member sometimes, it is as simple as clearing cookies in your cache or switching web browsers and reattempting the process. I can’t explain why but often times it solves the problem. However, if this does not solve your problem then it’s time to call, (407) 939-4357, and speak to a Cast Member who can better accommodate the tech-savvy predicament. 

    As you continue to plan for your Walt Disney World vacation stay up to date by following the Disney Parks Blog. And for some great Walt Disney World vacation planning tips check out our Panel Extras and Instagram (@planDisneypanel). I hope I have been able to help and may your upcoming stay be filled with many magical and memorable moments.

    Have a Practically Perfect Day,

    Amy M.
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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