Grand Floridian Pool
  • On Jun 10, 2021
    Gary from NJ Asked

    I have been trying to book a cabana since May. I have called many times, on hold for up to 90 minutes and keep getting told conflicting info. No one can help me. Its extremely poor customer service, even during covid. I would expect better from Disney.

    Hello Gary!

    Welcome to planDisney, a group of Disney vacation enthusiasts eager to help you experience the most magical vacation possible. I am so glad that you decided to bring your question here, and it would be my pleasure to help find an answer for you. I see that you are planning a visit to The Most Magical Place on Earth this August, and a Cabana Rental sounds like a great way to enjoy some poolside fun during your vacation.

    During the phased reopening of Walt Disney World Resort, some experiences may be modified or unavailable, in an effort to follow safety protocols and promote physical distancing. At this time, Cabana Rentals are available 60 days in advance for Guests staying in the resort where the Cabana Rental will be reserved. Due to the popularity of Cabana Rentals, you may experience longer than usual wait times. You can call (407) 939-7529 to speak with a Cast Member between the hours of 7 a.m. and 11 p.m. Eastern Standard Time. I highly recommend calling first thing in the morning.

    I hope this information helps you to secure your Cabana Rental for your visit to Walt Disney World this August. Please remember, you’ve got a friend in us here at planDisney, so stop back by any time we can help answer your vacation questions.

    -Angie
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Meet the Panelist: Angie, Florida

Hi! I'm Angie, an Air Force wife from The Sunshine State! I am so happy to share my love and passion for travel, Disney vacation planning, and the magic of a Disney Vacation Club Membership. My family and I have been enjoying our Vacation Club Membership since 2012 and have discovered a whole new world by taking incredible Walt Disney World vacations, cruises on Disney Cruise Line, and have even made a trip to Disneyland Paris. I would love to help you experience the most magical vacation possible!  Learn More About Angie

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