• On Jun 21, 2021
    Destiny from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try and make another reservation for another day with two more tickets it’s says that I already have a reservation for that day and that I need to remove a guest to have a different reservation.

    Hey there, hi there, ho there, you’re as welcome as can be at planDisney, Destiny!

    Thanks for stopping by with your answer for us!

    I am elated you're planning on coming to The Most Magical Place on Earth! And what a great time to be visiting, as firework spectaculars are returning to Magic Kingdom Park and EPCOT beginning July 1st! 

    Destiny, I have experienced this issue, as well. The system sometimes becomes confused because you may have a couple of different categories to enter by. For instance, I have a few tickets linked to me, along with a Disney Resorts Collection hotel stay and an Annual Pass. Because the Disney Park Pass reservation system works with Theme Park ticket holders, Annual Passholders, and select Disney Resorts Collection hotel stays, it may be counting that you’ve reached the park reservations limit and have maxed out. Here’s what you need to do:

    -Open up your My Disney Experience Mobile app
    -Click on the three horizontal lines located at the bottom right
    -Scroll down until you see “Chat With Us” and click it

    This will allow you to chat with a friendly Cast Member who is able to look into your tickets and park passes and hopefully help fix the issue for you quickly. They have been absolutely wonderful when I have had issues like yours. 

    We can’t wait to welcome you to the magic, Destiny!

    Have an enchanting time.

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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