Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Oct 8, 2023
    Kerry from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to modify my reservation (change my park reservation) one of my family members disappears and I can't select his name to ensure his pass is changed as well. Any idea why?

    Hey there, Kerry! Welcome to planDisney. We're happy you stopped by!

    It sounds like you're adding an extra sprinkle of pixie dust to your magical plans at Walt Disney World Resort! As you continue to dream about your vacation, it makes sense to fine-tune your plans as your trip gets closer. Making small adjustments, like modifying theme park reservations or adding dining reservations, is part of the fun! 

    Kerry, I'm sorry to hear that one of your family members' names disappeared when trying to modify your theme park reservations. My best guess is that this family member probably made their own theme park reservation, which would limit your ability to modify this reservation for them. After checking the Theme Park Reservation Availability calendar to confirm the park you'd like to visit is available on your desired date, I'd suggest having this family member try to modify their own theme park reservation, and you can modify the rest of the theme park reservations on your end. Of course, if you have any problems with the above steps, my best tip would be to call a Cast Member! They'll be able to take a peek at your reservations and help you with your next steps. Try to have as much information as you can handy, including any reservation numbers!

    As your trip approaches, be sure to keep an eye on the Disney Parks Blog! This is my favorite resource to stay up-to-date on everything you can expect on your upcoming vacation. Also, take some time to tune into the planDisney Podcast, where planDisney panelists (who are Guests, just like you!) share their best tips and personal advice on traveling to Disney destinations. And if you have any other questions, please visit us again – we're always happy to help!

    You've got a friend in me,
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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