MagicBand+ on Friends; Main Street; pairing
  • On Jun 29, 2024
    Marielle from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to connect my friend’s account to the guest in my party, it just adds them as a separate friend in my list and they can’t see any of the vacation information. Am I missing a step?

    Hi Marielle,

    A Walt Disney World Resort vacation with family and friends-who-are-like-family is the very best, and yours will be here soon! Let's see how we can sort out this little technology problem so that you can get back to planning the perfect getaway. 

    It sounds like you have a Resort hotel reservation that includes your friend, but you are having a hard time connecting their account to the reservation, is that right? This happened to me recently! We need to make the system recognize that your pal's name on the reservation represents your actual friend.

    Try asking your friend to open their My Disney Experience Mobile App, select the three little horizontal lines in the bottom right corner, and then scroll down to Hotel Reservations. There, they can enter the Confirmation Number and the Lead Guest's last name to be connected. At that point, My Disney Experience should recognize the name match and you should be able to share your plans. 

    If you are not sharing a Resort hotel room reservation, there could be one small setting that we need to change to begin to share plans with your friend. In your My Disney Experience Mobile App, select the three little horizontal lines, scroll to Profile, and select Family & Friends List. There, select your friend, and be sure that the answer to "Choose Which Plans [Best Buddy] Can See" is switched to "All My Plans." 

    If neither of these steps overcome our little setback, then it is time to give the friendly Cast Members at the helpline a quick call. They can make sure that the settings on the back end are perfect for a stress-free vacation with your favorite people. Simply call the phone number listed here for Website Support, and you will be on your way in no time. 

    I hope that helps, Marielle! Please let me know if you have any other questions. You can reach me directly whenever you need! 

    Adventure is out there,


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Meet the Panelist: Sally, Georgia

"To all who come to this happy place, welcome." I am the lucky wife to my brave Prince, a homeschool mom to two bold and brilliant daughters, and a wine educator. Joining the Disney Vacation Club meant that our family could travel to a "World of yesterday, tomorrow, and fantasy" as often as we could sneak away, so we do! I'm so glad you have joined us and would be thrilled to sprinkle a little Pixie Dust on your next unforgettable vacation! Learn More About Sally

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