TRON at Night; Magic Kingdom
  • On Jan 3, 2025
    Fred from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Tron is down 1. Can we use the pass we bought for it on something else? 2. Can we get our money back?

    Hey there, Fred! I'm glad you reached out with this question about your Lightning Lane Single Pass for TRON Lightcycle / Run.

    Since it sounds like you are in the middle of the magic, having a less-than-magical moment, I'll keep this quick to get you on your way.

    I had this happen once with Guardians of the Galaxy: Cosmic Rewind. In my experience, I used the "Chat With Us" function on the My Disney Experience app. You can find it on the main menu screen (the "≡" at the bottom). I was told that if it was closed at the time of my pass and I could not ride it that day, it should automatically process a refund. I still like checking. You can also stop by the Guest Experiences team if you are still at the Magic Kingdom. You can find these Cast Members under the gigantic blue umbrellas. They can also assist with options that may be available to you.  

    I like checking, and I recommend that you either use chat or speak with someone at Guest Experiences inside the park or Guest Relations near the front gate after exiting the Magic Kingdom. They can look in the system and tell you what you can do in your situation.

    I wish upon Evangeline (my favorite star) that the rest of your trip is practically perfect in every way. If we can help with any other questions, know you have a friend in planDisney!

    Cheers!
    Jana
thumbnail image for Jana

Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.