Mom and Dad planning vacation
  • On Mar 16, 2022
    Nate from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a trip planned for me and my wife, I had not linked another account to mine yet. It showed two tickets one with my name one with hers, I linked with my sister in law also going on the trip, now my wifes ticket is gone and it shows my SIL account

    Thanks for contacting planDisney with your question, Nate! It sounds like your trip planning process has hit a snag. This is one of those times that I wish I could peer into Madame Leota's crystal ball to see what is haunting your account. I'm only a "foolish mortal," but I'm happy to help!

    Since you are now connected with your sister-in-law through Family & Friends, ask her if she sees your wife's ticket in her My Disney Experience account. If so, it sounds like there must be a glitch in the system. You can also try linking the ticket to your account again. Pull up the email you received when you made your ticket purchases, and use the confirmation number provided. Lastly, make sure you have the latest version of the My Disney Experience app downloaded to your phone. Then, tap on the three bars on the bottom right-hand side of the screen, and click on Tickets and Passes. From there, swipe left, and you should be able to see all the theme park tickets for those who are connected to you. 

    If all else fails, contact the Internet Help Desk at (407) 939-4357 or (407) 939-7765, and they will be able to pull up your account to see what is causing this issue. The wait times can be long, so I recommend setting an alarm and calling as soon as the phone lines open at 7:00 AM EST. 

    I am sending some pixie dust your way, Nate! Please let us know if you need any more planning help before your trip. Take care!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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