• On Jun 30, 2018
    Michelle from LA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a trip planned for September. My mother has been diagnosed with cancer and must go thru chemotherapy and surgery in the coming months and will not be well enough for me to leave as planned. Will I be able to cancel and get a refund for my trip?

    Dear Michelle,

    Thank you so much for stopping by to visit us here at the Disney Parks Moms Panel with your great question about your September Walt Disney World Resort trip.

    I am so terribly sorry to hear of your mother's illness, and having gone through this recently with my own mother, I completely understand that all plans must be put on hold while you are working together to get her well!

    You can modify or cancel your upcoming trip through the way that you booked it in the first place. If you used a travel agent, I recommend contacting them directly. If you booked through Walt Disney World Resort, I recommend calling a friendly Cast Member at 1(407)W-DISNEY and they will be able to assist you with your options.

    Again, sending only good vibes for your mother's recovery, and I hope that you can plan a trip together very soon celebrating her wellness!

    - Jan K. 
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Meet the Panelist: Jan, New Jersey

Hello there, Mouseketeers! I am a mother of three and live with my beautiful wife in New Jersey! I spent many years as a Registered Nurse in a pediatric intensive care unit, and I am now a professor of Nursing. I volunteer in my community and I enjoy taking my children here, there, and everywhere. I love to help my friends and family plan their Walt Disney World Resort vacations and I'm thrilled to be a planDisney Panelist to do just that! Learn More About Jan

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