Mickey and Minnie Mouse with The Wish
  • On Nov 4, 2023
    Jennifer from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I tried scheduling a character call for my upcoming Disney cruise. Nothing happens when I hit 1 as directed and the call eventually disconnects.

    Hi Jennifer, 

    Welcome to planDisney and thank you so much for asking us a question!

    I’m really sorry to hear that you’re having trouble setting up a Complimentary Character Call for your upcoming Disney Cruise Line vacation. The best way that I’ve found to set them up is via the Disney Cruise Line website, rather than by phone. 

    First, visit the “My Reservations” page, which you’ll find under the “Already Booked” tab. Then, choose the reservation (if you have more than one) for which you’d like to receive your call and scroll almost to the end of the page. You’ll find a tile that says: “Complimentary Character Call.” Click on that, enter your details and your call should be booked and ready to go. 

    If that still doesn’t work, I’d recommend that you reach out to Disney Cruise line either by phone or by email in order to see whether they can help with some more information about your reservation and sailing. 

    Don’t forget that you can use this part of the Disney Cruise Line webpage to set up all kinds of goodies for your upcoming voyage, including Onboard Gifts, and special requests that may help make your cruise even more magical. 

    Please don’t hesitate to come back and see us if you have any other questions! We’re always happy to help.

    Have a Magical Day, 

thumbnail image for Lynne

Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

Related Video

  • thumbnail image for A Different Way to Do Disney | Disney Cruise Line

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.