Mom With Kids After Run
  • On May 10, 2010
    Tricia from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I've tried to order the customized maps multiple times and I always get to the end and get an error message. Any ideas? I have made selections, picked my style and put in all the required info.

    Hi Tricia! The ability to create your own customized park maps on the Walt Disney World website is such a fun feature! I'm sorry you're having trouble creating your maps, but I've got some tips that I hope will help you.
    First, make sure you are using Internet Explorer or Firefox as your browser. The website doesn't work well with Google Chrome and some other web browsers. Next, when you reach the screen called "Vacation Plans," if you see a box that asks to use a saved itinerary, make sure the box is not checked. Also, leave the fields in the "Vacation Plans" screen blank. Finally, make sure you are signed in to the Disney website and that your profile has a valid address matching the one on the "Shipping Address" page.

    If you're still having problems after trying these tips, call the website technical support line at 407-939-7765 and press 2. The wonderful technical support people will go through the process step by step with you to help solve the problem you're having.
    I hope I've been able to help! Have a magical trip!
thumbnail image for Amanda

Meet the Panelist: Amanda, North Carolina

I'm a busy mom of two from North Carolina who loves to find ways to stretch a Disney Dollar so that I can enjoy the luxury of Disney's deluxe resorts and fine dining. Learn More About Amanda

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.