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  • On Jan 14, 2022
    Kimberly from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I tried to change the park reservation for a member of my party. I went through the Cancel and then tried to make a new reservation but the systems says that it cannot find a valid park ticket, which they do have. Now what?

    Hi there, Kimberly! Thanks for taking the time to contact planDisney. It sounds like Stitch has crash-landed and is wreaking havoc on your vacation plans! Not to fear...I think I can help you figure this out. 

    To make a Park Pass Reservation, you must have valid theme park admission linked to your My Disney Experience account. However, an error message sometimes pops up even though your tickets are correctly linked. This is likely an issue with something Disney calls ticket prioritization. If the member of your traveling party has multiple tickets assigned under their name, the system might be recognizing or "prioritizing" the wrong ticket. That would result in the error message you are seeing. I've read reports of Guests fixing this problem themselves in the My Disney Experience app. You'll need to go to "Tickets & Passes" and look for the ticket that doesn't match your resort reservation- it might even be a water park ticket. Click on "Reassign Ticket" and choose someone else to transfer it to temporarily. Once you make the Park Pass reservation, you can assign the ticket back to the original owner using the same process.

    If this sounds complicated, then I don't blame you! If you would rather a Cast Member sort it out for you, your best bet is to call the Internet Help Desk at (407) 939-4357 and let them know you need help with ticket prioritization. You can also get help through your app. Just click on the button that says "Chat with Us." A window should open up, allowing you to send a message. I recommend doing this earlier in the day when wait times are lower (phone lines open at 7:00 AM EST). 

    I'm sending you some pixie dust that you get this resolved soon, Kimberly! Please feel free to write us back anytime if you need anything else!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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