• On Jun 30, 2019
    Jordan from Iow Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I tried adding my tickets for my trip in November however they say they are only valid untill july 11 so I'm confused as I'm not even in the USA at the moment. Help???

    Hi, Jordan! Welcome to the Disney Parks Moms Panel.

    I’m so sorry you’re experiencing trouble linking your Walt Disney World Resort Theme Park tickets to your My Disney Experience account. Without knowing how or when you purchased your tickets, I may just have to provide some general guidance for solving your problem.

    If your tickets were purchased online after October 16, 2018, they are probably subjected to Disney’s new date-based ticket system. With this new system, different dates’ tickets are different prices for the different Theme Parks. Each of these tickets also has a designated validity window during which the tickets must be used. If you purchased your tickets online and separate from your Walt Disney World Resort hotel reservation, this may be the issue. In this case, I would recommend reaching out to the Disney Park Tickets helpline to see if a Cast Member can help solve your problem.

    If you purchased your tickets through the Walt Disney Travel Company (alone or as part of a Vacation Package), you may want to check the Frequently Asked Questions, send an email to the UK Help Center, or call freephone on 0800 169 0730.

    I sincerely hope you find the answer you’re looking for, Jordan, and that your visit to Walt Disney World Resort this Fall goes off without a hitch. There will be a lot of new and exciting attractions and events for you to explore (especially Star Wars: Galaxy’s Edge, opening at Disney’s Hollywood Studios August 29).

    In the meantime, please let us know if there are any additional questions we can answer for you as you plan your vacation. We’re happy to help!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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