Shopping; Norway Gift Shop
  • On Dec 11, 2023
    Billy from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    HOW DO i GET TRACKING INFORMATION ON ITEMS SHIPPED HOME?

    Hiya Billy! 

    I’m happy to welcome you to planDisney! Thanks for bringing your question our way. 

    If shopping at Walt Disney World Resort was a sport, I would undoubtedly be on the winning team. I love bringing some of the magic home with me, especially glassware like mugs where I sip my tea every morning and think about the enchanting time I had on vacation. However, my suitcase can only carry so much! Thanks to Walt Disney World Resort being able to ship many of my purchases home, I feel like Timon and Pumba as they sing Hakuna Matata while I shop away! This is especially something I take advantage of when buying anything fragile like mugs because their packaging is much more secure than mine!

    Billy, I understand entirely how exciting it is to receive your souvenirs from The Most Magical Place on Earth. You’ll need to call a Cast Member at Merchandise Guest Services to get the tracking information. On this page, you will see three phone numbers listed; you’ll want to call the one listed with the email next to it. 

    Cast Members at Merchandise Guest Services are available Monday through Friday from 9 AM-5 PM EST or by email at Merchandise.guestservices@disneyparks.com. Please have the yellow form with you as you call because the Cast Member will need some of the information listed on it to pull up tracking information. 

    Typically, when my order is set to be delivered, I’ll receive an email from UPS letting me know my scheduled delivery date; I hope that’s the case for you, as well. 

    Cheers to receiving magical mail very soon, Billy!

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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