Mom and daughter shopping; Minnie Mouse Hat; Minnie Mouse Merchandise
  • On Dec 21, 2023
    Alexis from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I would like to track a shipment sent from the Disney World resorts?

    Welcome to planDisney, Alexis!

    Thank you for bringing your question our way. 

    There's nothing worse than post-Disney vacation blues, am I right? I've found one of the best ways to combat these blues is to ship some of my favorite souvenirs home! The Cast Members at Walt Disney World Resort help make sending the merchandise home so easy that I like to take advantage of this service during every trip. This way, when the souvenirs are delivered, I am thrilled that my magical mail has arrived, and I feel as if I have a little piece of Walt Disney World Resort now at home with me. 

    Alexis, as you know, the tracking number on the yellow receipt you received during the shipping process is not the actual tracking number for UPS or FedEx. Instead, this tracking information is for Merchandise Guest Services. You'll want to call them at 1-877-560-6477; they are available Monday through Friday from 9 AM-5 PM EST. Please keep your yellow receipt on hand, as a Cast Member will need some information to pull up your tracking information for you. You can also reach them via email at 

    If you ever visit during the EPCOT International Festival of the Arts and fall in love with a print, you can also pay a nominal fee to have the print shipped home! I found this to be a much safer way of getting fragile prints home in one piece than when I pack them myself.
    Usually, a few days before my package arrives at my home, I get an email from UPS letting me know the expected date and time frame of my delivery. I am as giddy as can be for your magical mail to arrive!

    I hope you had an enchanting visit, Alexis!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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