Mickey Minnie Halloween Costume
  • On Sep 10, 2022
    Lia from Rio De Janeiro Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there! We have tickets that we weren't able to use due to de pandemic but the good news is we are going to orlando next october! How can I procced to use the credit or book the date to use it? Thank you! Lia

    Hi Lia and welcome to planDisney! You are going to have an awesome Autumn visit to the Walt Disney World Resort! Thanks for sending us your planning question.

    To put those magical theme park tickets to good use in October, there are a few steps you need to take. The whole process starts with an email to a Cast Member with ticket services. 
    Send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will get back to you with the next step. They may send a new confirmation number, or they will send you a credit you can use to purchase new theme park tickets. Then you start the process of making Disney Park Pass reservations and plan the rest of your magical vacation!

    Lia, I hope this information is helpful to you. Please don't hesitate to come back to see us if you have any more questions. It's always our pleasure to help you with the details of your next visit!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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