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  • On Jun 15, 2021
    Samantha from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets that were unused due to a changed itinerary in November of 2019. We were told we could use them in 2020. Due to the restrictions and shut downs of COVID, we were unable to use them in 2020. Can we use them this August for our trip?

    Welcome to planDisney, Samantha!

    Samantha, I am so sorry that your trips were canceled. I had to cancel a few of my own last year and I know how disappointing it was!

    The amount that you paid for your theme park ticket is never lost, although you may have to pay the difference between a theme park ticket today versus how much your ticket originally cost. 

    If your ticket is still showing up in your My Disney Experience Account you can simply select your ticket, and click "Change Ticket." Once you do this, you will be able to select your new dates and pay the difference, if applicable. 

    Samantha, if your ticket is no longer showing up in your My Disney Experience Account, or if you do not have the "Change Ticket" option, you will need to call for help. The friendly ticketing Cast Members can be reached at (407) 566-4985 and will be able to get your fixed up in a jiffy!

    It has been my experience that hold times have recently been a little longer than normal, so I recommend calling first thing in the morning. 

    Oh and, Samantha, do not forget to make your Disney Park Pass system reservations! These reservations are required for entry, and they do sell out, so I recommend doing this as soon as you change your ticket date. 

    I just know you will have a magical time, Samantha!

    See you real soon!

    Sarah B. 
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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