• On Mar 23, 2021
    David from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had 4 tickets I purchased years ago that I hadn't used. But I don't see them on my account. Where can I find them?

    Heigh-Ho David,

    Well now, we can’t have you missing four Walt Disney World Theme Park tickets, that definitely is not very Magical. I am assuming your tickets were once visible, in your My Disney Experience profile, and now POOF. You need to call (407) 566-4985 and speak to a Cast Member, who can take a look at your account and look back to see what has happened. Try to collect as much information as possible for a quicker resolution; purchase date, type of tickets, email you may have used, where they linked to your My Disney Experience profile, purchasing records, etc. Cast Members are currently dealing with a high volume of calls so be prepared for long hold times but they are ready to help. 

    I am sending much Faith, Trust and Pixie Dust your way, this is resolved quickly, and your next step is to plan for your Walt Disney World vacation. Stay up to date, with exciting news and events, by following the Disney Parks Blog and check out our Instagram (@plandisneypanel) for some Disney Magic.

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.