Family
  • On Nov 21, 2021
    Noelle from IN Asked

    All of our tickets are purchased, and our reservations had been made to each park. But when we tried to use the my disney experience app, some of our tickets and reservations into the parks went missing.

    Hi Noelle,

    Welcome to planDisney, and greetings from a former Hoosier! You're just a few weeks away from your visit to The Most Magical Place on Earth and I hope you're counting down the days and getting super excited for the magic and fun to begin!

    I'm sorry to hear that you're having some technical difficulties, though. It sounds like that pesky Stitch is trying to wreak havoc with your plans! I'm hoping that it is just a short-term glitch and all your plans will automagically reappear. If they don't, though, I'd encourage you to uninstall and reinstall your My Disney Experience app and see if that helps or try different browsers to view your My Disney Experience account online. Sometimes that's all it takes. If that doesn't help, though, you could also try linking your plans again. Of course, if you continue to have difficulties, please don't hesitate to reach out to a friendly Cast Member who specializes in My Disney Experience. They'll be able to access the details of your account and would be happy to help recover your plans and make sure you're all set for your trip.

    Thanks so much for visiting us at planDisney, Noelle, and please let us know if we can help with anything else as you're putting together the final details of your trip. I'm sending pixie dust that everything works out perfectly for you and you have a truly magical vacation this holiday season!

    Missy
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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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