Family Walking by Castle; mom; dad; son; sleeping beauty castle
  • On Jan 26, 2025
    Elizabeth from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have 5 tickets and need to cancel 1, how do we do that?

    Hi Elizabeth. Welcome to planDisney! I’m sorry that your plans have shifted and that you need to cancel one ticket. I completely understand that this can be disappointing, but I’m happy to provide you with some helpful information on your next steps.

    Unfortunately, Disneyland Theme Park Tickets are non-refundable. However, Disneyland Resort one-day tickets are typically valid for 16 months. To find the exact expiration date for your ticket, check the confirmation email you received at purchase. You can also locate this information in the Disneyland app by tapping the hamburger icon in the lower right corner, then selecting the "Tickets and Passes" tile. While you may not be able to use the remaining ticket at the moment, you still have plenty of time to make some magical memories in the future!

    Alternatively, you can use the remaining ticket to upgrade to one of a higher value, or even apply the value of a wholly unused, expired Disneyland Resort theme park ticket toward the purchase of a new ticket. This gives you wonderful flexibility to decide how best to take advantage of your ticket. If you need assistance with an upgrade or have questions about the expiration, I recommend calling the "Tickets" phone number to speak with a Cast Member. They will do their best to find a solution that works for you!

    To help you plan when to use your remaining ticket, I recommend checking out the 2025 Disneyland Resort Event Calendar on the Disney Parks Blog. There are so many exciting things on the horizon, including the sure-to-be-spectacular 70th anniversary celebration of Disneyland! With the return of beloved favorites like Wondrous Journeys and Paint the Night, plus new entertainment like World of Color – Happy, there will be no shortage of magical moments waiting for you.

    I hope this information helps, Elizabeth. If you have any other ticketing questions or need assistance planning your upcoming visit to the Disneyland Resort, please visit us again here at planDisney!

    Wishing you a day sprinkled with pixie dust and magical possibilities!

    David
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Meet the Panelist: David, California

Hey there! My name is David but my friends (like you!) call me "Q." My wife, our twin daughters, and I have been Disney fans our entire lives. In fact, most our major life milestones have been celebrated at Disneyland and California Adventure, from our honeymoon to celebrating our daughters' entrance into elementary school. As an amateur photographer, attention to detail is key and I bring that same spirit to helping you plan the most magical trip. Whatever your question is, I have a Q-Tip for you! Learn More About David

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