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  • On May 13, 2021
    Brenda from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i have tickets for May 17 and May 20th with park hopper passes for my husband, myself and my granddaughter. I need to either have my money refunded or have credits issued for my purchase. Due to the gas shortage we will not be able to drive to Florida

    Hi Brenda, and welcome to planDisney! We’re Disney fans just like you who love helping other Guests plan their Walt Disney World Resort vacations. Thank you so much for stopping by with your question for us!

    Brenda, I’m so sorry you weren’t able to take your vacation. I’m sure it wasn’t an easy decision to make, especially when you were looking forward to a special trip with your granddaughter. While Disney’s official policy is that theme park tickets are non-refundable, you can usually apply the cost of your unused tickets toward a future visit. Your best bet is to call Disney’s Guest Relations at the Existing Tickets number, where a friendly Cast Member will walk through all of your options with you.

    I hope you’ll be able to reschedule your visit very soon, Brenda! When you’ve selected a new date for your vacation, be sure to stop back by planDisney and check out our Panel Extras page. That’s where we’ve collected some of our favorite tips and advice for planning a Walt Disney World Resort vacation, from choosing a Resort hotel to the dishes we absolutely must order when we visit. And of course, if you have any questions, we’ll be here for you every step of the way!

    Hope to see ya again real soon!

    Keep Disney Dreaming,

    Kathy K.
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Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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