Family in front of Cinderella Castle
  • On Dec 30, 2021
    Melissa from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets for the Magic Kingdom for January 6. None of my party will be able to attend on that day because of health issues. I don't know a date yet to change them to. What do I do?

    Hi, Melissa! Thanks so much for taking the time to visit planDisney with your question! I'm so sorry to hear about your family's health issues; sadly, that's become a common issue in the world we live in today. Luckily, Disney recognizes this, and the short answer is yes indeed, we can fix this! Now, let's talk logistics! 

    I spoke to a Walt Disney World Cast Member who works in Ticketing today. In short, all Walt Disney World Resort tickets are nonrefundable. So, in your scenario, you have two options:

    1. Modify the dates on your tickets to new dates in the future; you can do this quickly through your My Disney Experience app; you have until midnight EST of the day before the first valid use date to do this. Just keep in mind that if your new dates are higher in price, you'll be asked to pay the difference in cost (and conversely, if the new dates are cheaper, you will not get a credit). If you get close to the new expiration date, simply push your dates out again, and keep doing it until you firm up your plans.  

    2. Even if a ticket has expired or goes unused, you can still apply its value towards the purchase of a new ticket (you'll also have to pay for any increases in cost). This one is trickier because when your tickets expire after January 6, they will no longer show up in your My Disney Experience account. However, call Disney Ticket Services at (407) 939-5277, and they should be able to find the expired tickets in your account and reissue them for your new dates when you decide on them.

    Remember that you'll need to make new Park Pass Reservations, so I recommend checking the Theme Park Reservation Availablity Calendar before changing your trip. And don't forget that you can start making Dining Reservations 60 days before your arrival date. 

    I hope this helps, Melissa, and that you'll be pixie-dusted with good health in 2022! Please write back if there's anything else I can do for you. "You've got a friend in me!"

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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