Hi, Melissa! Thanks so much for taking the time to visit planDisney with your question! I'm so sorry to hear about your family's health issues; sadly, that's become a common issue in the world we live in today. Luckily, Disney recognizes this, and the short answer is yes indeed, we can fix this! Now, let's talk logistics!
I spoke to a Walt Disney World Cast Member who works in Ticketing today. In short, all Walt Disney World Resort tickets are nonrefundable. So, in your scenario, you have two options:
1. Modify the dates on your tickets to new dates in the future; you can do this quickly through your
My Disney Experience app; you have until midnight EST of the day before the first valid use date to do this. Just keep in mind that if your new dates are higher in price, you'll be asked to pay the difference in cost (and conversely, if the new dates are cheaper, you will
not get a credit). If you get close to the new expiration date, simply push your dates out again, and keep doing it until you firm up your plans.
2. Even if a ticket has expired or goes unused, you can still apply its value towards the purchase of a new ticket (you'll also have to pay for any increases in cost). This one is trickier because when your tickets expire after January 6, they will no longer show up in your My Disney Experience account. However, call Disney Ticket Services at (407) 939-5277, and they should be able to find the expired tickets in your account and reissue them for your new dates when you decide on them.
Remember that you'll need to make new
Park Pass Reservations, so I recommend checking the
Theme Park Reservation Availablity Calendar before changing your trip. And don't forget that you can start making Dining Reservations 60 days before your arrival date.
I hope this helps, Melissa, and that you'll be pixie-dusted with good health in 2022! Please write back if there's anything else I can do for you. "You've got a friend in me!"
~Eean