Fireworks at Magic Kingdom
  • On Jan 30, 2022
    Craig from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tickets for Disney works for my wife and I But she broke her ankle last week and we are finding out now to cancel

    Hello Craig! Welcome to planDisney!

    Oh, Craig, I'm sorry to hEAR that you're stopping by with such unfortunate news, I bet you and your wife were getting really excited to head to The Most Magical Place on Earth! It's never fun to have to cancel an exciting vacation but with the extra time you'll have to plan now you might just make your rescheduled trip even better!

    Fortunately, postponing your magical vacation shouldn't be too difficult, and hopefully, you'll be able to plan another trip shortly after that poor broken ankle heals!  If you have a My Disney Experience account, you might find that you're able to cancel your reservations right online. To do so, sign in to your My Disney Experience account and go to "My Reservations."  There will be a "Cancel Reservations" button if you're able to cancel your trip online.  If you're having difficulty canceling online, or if you don't see the option to do so, please call the Reservations line at (407) 934-7639 and speak to a friendly Cast Member. 

    While Theme Park tickets are nontransferable and nonrefundable, the cost of them can be put toward new tickets when you and your wife decide to reschedule your vacation.  

    If you had any perfect date nights scheduled at one of the many fabulous dining options at the Resort, you'll want to make sure you cancel those reservations as well.  If you don't cancel each dining reservation you will be charged a no-show fee, which will make your day less than magical!  When rescheduling, you might be interested in dinner at San Angel Inn Restaurante in the Mexico Pavilion at EPCOT, or the newly reopened Flying Fish at Disney's BoardWalk.  Both restaurants are romantic, attractive and DELICIOUS, and by the time your wife is back to her mobile self, I'm sure she'll love a night out!

    Again, I'm sorry you're needing to cancel for now.  Hopefully, you'll be able to reschedule your trip and dive into the magic very soon!

    Ashley M
thumbnail image for Ashley

Meet the Panelist: Ashley, Massachusetts

Hi All, I'm Ashley! From the very beginning Walt Disney World Resort has always been a part of my life. As a child I excitedly helped to plan family trips, as a young adult I planned our "happily ever after" right on Disney property, and now I'm lucky enough to plan magical vacations for my three incredible children. When we're not taking in the enchanting experiences of the parks, we're home in Massachusetts, probably planning our next trip! Learn More About Ashley

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.