Characters and family at Stormalong Bay
  • On Feb 25, 2022
    Donald from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Have tickets for 314 and 316. Daughter and grandson are not going to the Covid what are my choices with the unused tickets for that today.

    Hiya, Donald.

    Welcome to planDisney! Gawrsh, I'm so sorry to hear your magical Walt Disney World Resort vacation plans have been affected by COVID-19. I can imagine how disappointed you must be that you won't get to experience The World's Most Magical Celebration with your daughter and grandson as planned. I wish reality was like Fantasmic! and Mickey could pull out his magical sword to defeat COVID-19 once and for all.

    Fortunately, there is some flexibility for theme park tickets in situations like this. If you know when your family might return to Walt Disney World Resort again, you can always change the dates on their tickets to the dates of a future trip as long as you do so before the original start date of their tickets. Keep in mind, you may have to pay for any price difference if applicable. Let me walk you through how to change the dates on their theme park tickets.

    • Log in to your My Disney Experience account on a browser and go to your "My Plans" page. Scroll down to the "My Plans, Reservations and Tickets" section and clock on "Tickets & Memory Maker." You should see your daughter and grandson's tickets listed here. If you click on their ticket, it should present the option to change the date of the ticket.
    • In your My Disney Experience App, click on the three horizontal lines in the bottom right corner on your home screen. Select "Tickets & Passes" from the options that appear and scroll through to find their tickets. You should see an option to modify the dates below the ticket details.
    If you do not see your daughter and grandson's tickets listed when you follow these steps, it's likely your daughter linked their tickets in her own My Disney Experience account and will need to follow the steps above to change the ticket dates herself.

    If you don't have any trips to Walt Disney World Resort in the foreseeable future to change the dates of their tickets to, I suggest you reach out to the helpful Guest Services Cast Members at (407)939-1936. They will be able to walk you through your options and answer any questions you may have.

    Donald, again, I am so sorry your plans were thwarted. I hope you are able to return to the magic again soon with your daughter and grandson in tow. I know it's likely not what you pictured in your mind, but I hope you find ways to enjoy The Most Magical Place on Earth in the midst of the circumstances. Be sure to check out the EPCOT International Flower & Garden Festival on your vacation. Perhaps you can find a souvenir from the Festival to take back home to share some of the magic with them since they won't be able to attend themselves.

    Please stop back by planDisney again if you have further questions. We are happy to help any way we can.

    Wishing you all the pixie dust,
    Alyssa
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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