• On Aug 31, 2021
    Francisco from Metropolitana Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have tickets bought for May 2020, we were not able to travel due to covid restriction and we want to re schedule for October 11Th 2021. I've been 1h waiting for ticket services on a international call and no one is helping me. Is any other option?

    Hi Francisco and welcome to planDisney

    I'm happy to help you figure out how you can use the theme park tickets you purchased in 2020, toward a visit to the Walt Disney World Resort this October. 

    Before trying to call the Resort again, please try this. Send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and Disney should send you a brand new confirmation number. Just link that number to your My Disney Experience account and then you can assign those tickets to guests in your party. You will have a new expiration date and will be able to make Disney Park Pass Reservations for your next vacation!

    Francisco, I hope this information is helpful to you as you continue to plan your upcoming visit. If you have any other planning questions, you can always visit us here or at planDisney en Español. ¡Ayudarte siempre es nuestro placer!

    ¡Hasta pronto!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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