Hi Francisco and welcome to
planDisney!
I'm happy to help you figure out how you can use the theme park tickets you purchased in 2020, toward a visit to the
Walt Disney World Resort this October.
Before trying to call the Resort again, please try this. Send an email to WDW Guest Services- Ticket Usage at
ticket.usage@DisneyWorld.com including the following items:
-Confirmation numbers you received when you purchased the tickets
-Include your name
-Daytime telephone number where you can be reached
-Where and when the ticket was purchased
-Purchaser’s name
-Form of payment used
Explain your situation in the email and Disney should send you a brand new confirmation number. Just link that number to your
My Disney Experience account and then you can assign those tickets to guests in your party. You will have a new expiration date and will be able to make
Disney Park Pass Reservations for your next vacation!
Francisco, I hope this information is helpful to you as you continue to plan your upcoming visit. If you have any other planning questions, you can always visit us here or at
planDisney en Español. ¡Ayudarte siempre es nuestro placer!
¡Hasta pronto!
Veronica