Cinderella Castle 50th Day
  • On Mar 4, 2022
    Marsha from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had 2 tickets booked in March 2020 when Covid shut everything down. I never got to come or even picked up the tickets. Can I get credit toward new tickets

    Hi Marsha and welcome to planDisney! Thanks so much for sending us your question about theme park tickets for the Walt Disney World Resort

    I have good news! Since you have unused tickets that have likely expired, you can still use the price you paid for those tickets as a credit toward the purchase of new tickets. 

    To start the process, send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and assign those tickets to guests in your party. Now you will be able to start planning your next magical visit!

    Marsha, if you have any more planning questions, please feel free to come back to see us. It’s always our pleasure to help you with your planning!

    Veronica
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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