Hi Jazmin,
Welcome to planDisney! Thanks for stopping by with your Disneyland Paris planning question. I'm sure you are packing your bags and ready to head off for a wonderful adventure!
If your stand-alone (not part of a Hotel+Ticket package)
Disney Park Ticket is undated and has been linked to your account, you should be able to make the
park reservation changes on your own using the
official Disneyland Paris mobile app. Park Reservation changes can be made anytime up to 10:00 a.m. (Paris local time) on the day of your visit. You can then register for a new date (subject to availability). If you don't have a new date in mind yet, no worries! Your undated ticket is good for one year after the purchase date.
If it is a dated ticket, the process isn't quite so simple. Dated ticket date changes require canceling your ticket and purchasing a new ticket for your desired date. You can cancel up to three days before your chosen date. This includes the day of arrival, for example, if you have a ticket from June 4, you have until midnight on June 1 to cancel. To cancel, log into your Disney Account and select the ticket you wish to cancel under My Bookings. If your ticket requires cancellation by email, you must send your name, 8-digit booking reference, visit date, and photo or PDF of your ticket (including barcode) to
refund.ticket@disneylandparis.com. The refund in both cases will be processed to the original form of payment, so if you did not purchase the ticket the person who did will receive the refund and will need to assist you.
If an
Annual Passholder purchased your ticket as part of the "Billets privilèges," different terms apply and you will need the Annual Passholder to assist you in changing the ticket.
That's a lot of information, Jazmin, but I hope it helps work out your plans for a great visit. There are so many unique experiences to enjoy at Disneyland Paris, including relaxing walks like
Adventure Isle. You will find old favorites like
Big Thunder Mountain, but be prepared for some surprising twists and turns! You are going to love it.
If you have other questions, please let us know; we are here to help.
Wishing you many magical memories,
Shannon