Disneyland Main Street
  • On Oct 3, 2022
    Elizabeth from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! What is the ticket cancellation or exchange policy? Ex: What if ticket holders are unable to go on the reserved date due to illness or covid?

    Welcome to planDisney, Elizabeth! Thank you for your question today!

    I hope that you are able to visit The Happiest Place on Earth on your scheduled arrival date! Disneyland Resort is home to magic, pixie dust, and enchantment, but I understand that there are things that happen (such as illness) that cannot be prevented, and I understand you want to be prepared! The Disneyland eTicket Terms and Conditions state that theme park tickets are non-refundable and non-transferable, however if they expire before you can use them you can use the purchase price of the unused tickets towards the purchase of new tickets of equal or greater value. . You will need to cancel any theme park pass reservations you have made for these tickets before you can create new theme park pass reservations. You can do this by visiting the My Disneyland section of the Disneyland website, and going to the "Tickets and Reservations Details" section. Next, click on "View My Park Reservations". You will be able to view all of your upcoming reservations, and to the right of each reservation, you can click "Cancel Reservation". From there, you will be given the option to select which tickets associated with this reservation date you want to cancel and then steps to confirm this. Once you have made your cancelations, you will be able to rebook your theme park pass reservations, which can be made up to 120 days in advance. If you need further assistance, you can call the Tickets office at (714) 781-4636.

    I hope this information helped you today, Elizabeth! Stop by the planDisney website at any time with other questions you may have before your visit. I hope everything goes well, and that you have the most magical visit to Disneyland!

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Meet the Panelist: Frances, North Carolina

Hey ya'll! My name is Frances, I am a mom and military spouse from Texas who currently calls the Tarheel state home. My family and I enjoy visiting the Walt Disney World Resort as often as we can because we love the joy and magic every trip brings us. We consider Walt Disney World to be our "home away from home!" If you are dreaming of adventure in the great wide somewhere, then you have got a friend in me! I enjoy sharing my passion for Disney with everyone I meet! Learn More About Frances

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