On beach at Castaway Cay
  • On Feb 6, 2023
    Tara from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! We’re thinking of booking a Veranda Guarantee restricted fare for Disney Dream in August 2023. Can DCL substantially modify the sailing itinerary or even cancel the cruise fully, without providing any refund or credit?

    Ahoy Tara!

    Welcome back to planDisney. I have to say, I think an August sailing on Disney Dream sounds like a wonderful vacation plan! My family has enjoyed this ship twice and we've made the most magical memories together both times. I think our favorite onboard activity was watching the live production of Beauty and the Beast, but there are so many amazing experiences awaiting you!

    A Guaranteed Verandah Stateroom with Restrictions (VGT) requires payment in full at the time of booking and is considered non-refundable. While you won't be able to choose your own Stateroom, you'll be placed in accommodations of the same or higher category which you booked. Assignments are made based on availability for each particular sailing, and once booked you won't be able to change your sail date or room category. 

    When you book your cruise you are accepting the conditions outlined in the Cruise Contract. As part of the RIGHT TO CHANGE ITINERARY/DETENTION section of the Terms & Conditions, Disney Cruise Line does reserve the right to make itinerary modifications and cancellations without prior notice. In my experience, Disney Cruise Line works hard to stick to their itineraries, but unfortunately, weather and unexpected situations do arise.  I've heard stories of guests receiving a Stateroom credit or a bit of pixie dust in certain instances of itinerary changes during their sailing, but this is not required and should not be expected. 

    I did just reach out to a Cast Member to ask about major itinerary modifications before the sailing commences and they advised that you would receive an email in that instance with specific options. You may be offered an alternate sailing or a refund, but these are handled on a case-by-case basis depending on the situation. If your cruise is canceled completely, you will also receive an email with further options and instructions. Keep in mind that if you receive a refund for your cruise fare paid you would still be responsible for any change or cancellation fees associated with your own travel to or from the ship in that instance. Travel insurance is always a good idea, but you may want to strongly consider it if you're concerned about unexpected expenses related to delays or cancellations.

    You are certainly welcome to contact Disney Cruise Line by email or phone if you'd like to ask for further clarification on any of their policies or Cruise Contract details. 

    Tara, I hope this puts you at ease and helps make your decision to sail or not to sail a bit easier. If you do end up booking this voyage don't forget to take a ride on the AquaDuck around the pool deck. It's a great way to take in the views and beat the summer heat.

    Bon Voyage!
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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