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Dad and Daughter in front of Cinderella Castle
  • On Jul 1, 2021
    Gonzalo from Estado de mexico Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Thanks. The process is crear, but i can. I dont know if my user is ok, but when the names of my family star to appear in the screen, the process stops and don charge any thing. Please help

    Welcome to planDisney, Gonzalo! I see that you have a magical visit to the Walt Disney World Resort coming up at the end of this month! I’m so excited for you and your family! I’m happy to help you. 

    It sounds like you might be having some trouble with your My Disney Experience account. I suggest starting over by trying to link all of your family member’s theme park tickets to your account again. Follow the directions on this link. The step-by-step instructions make it super easy. 

    Once you have linked your tickets, try making your Disney Park Pass Reservations for your trip later this month. If you’re still unable to have access to your My Disney Experience account, or just can’t get it to work, please reach out to a Cast Member at +1 (407) 827-7144. They will be happy to help you!

    Gonzalo, if you need any more help, you can always visit us here or at planDisney en Español. Siempre es nuestro placer ayudarte en inglés o español. 

    ¡Te deseo unas vacaciones inolvidables!

    Veronica 
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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