Heigh-Ho Kathy,
Welcome to planDisney, I am happy to point you in the right direction for your Walt Disney World ticket inquiry.
If you have not already done so I highly recommend creating a
My Disney Experience account and downloading the
mobile app. This is your vacation hub. Here Guest can manage their Walt Disney World Resort reservation, purchase, link and modify their Walt Disney World Tickets, create a My Family & Friend list, make and cancel Disney Park Pass reservations, create and learn about the
Disney MagicMobile service, make advance table service dining reservations, search and purchase
mobile food and beverage orders, check on attraction wait times and that’s just a small bit of what this handy dandy tool can do. Take the time and learn all the magic that is right at your fingertips when it comes to planning and enjoying your Walt Disney World vacation.
Before moving forward make sure your tickets are either
linked to your My Disney Experience account or you have access to each ticket’s 12-digit ID number. Next, I suggest either calling (407) 566-4985 to speak to a Cast Member, phone lines open at 7:00 a.m. Mickey Mouse Time or through your My Disney Experience app use the Chat With Us feature to inquire about your tickets. This feature can be found by tapping on the Menu button in the lower right-hand corner and then scrolling down the options listed. Cast Members can determine whether your tickets are still valid, if they have never been used they more than like are, and how to use them towards the purchase of new and updated tickets when you are ready to visit.
Walt Disney World hopes to Welcome You Home soon and stay up to date with exciting updates, events and Disney News by following the
Disney Parks Blogs.
Have a Practically Perfect Day,
Amy M.