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  • On Mar 6, 2022
    Laura from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I talk to someone I made reservations on line but cant access bands restaurants theme park reservations it frustrating tried calling 3hr wait at 701am

    Hi Laura! We're glad you stopped by planDisney with your question! I wish I could summon up Madame Leota's Crystal Ball, so I could take a peek into your My Disney Experience account, but my "ghost host" has sent me a few clues as to what could be haunting your reservations. 

    Usually, you'll get a confirmation email when you make any transactions or reservations in your account. Check to see if you've gotten any. If not, here are a couple of things to consider:
    *Could you have perhaps made the reservations under another registered account? My husband and I both have our own My Disney Experience accounts, so any plans made under his log in go to his email.
    *Do you have duplicate accounts? Some guests will inadvertently make separate accounts for shopDisney and Disney+. 
    *Do you have the latest updates for the My Disney Experience app downloaded? If not, this could be causing a glitch. 
    *Try manually linking your reservation to your account. If successful, you'll be able to view it under the "My Plans" tab. 

    Unfortunately, Madame Leota doesn't answer phone calls, but you'll need to contact the Internet Help Desk if all else fails. I completely sympathize with you; my husband had an issue with his account the other day, and I was on hold for over an hour (I'm still humming that hold music that's stuck in my head). Try dialing (407) 939-4357, and if that is busy, call (407) 939-7765. When the phone menu gives you options, say "Password Reset" and then "Speak to an Agent." These steps are what helped me get through a little faster, so I'm sending you some pixie dust, that maybe they help you, too!

    When you get everything straightened out, Laura, please write back if you need more assistance making your dining or Theme Park Reservations. We're always here to help. See ya real soon!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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