Guardians of the Galaxy at Night; EPCOT
  • On Jun 3, 2024
    Mackenzie from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I am staying at the Swan Reserve Resort at Walt Disney world. I purchased a vacation package through the Disney website with Park Hopper tickets, and the app does not show my tickets are park hoppers. What do I need to do?

    Welcome to planDisney, Mackenzie! 

    When choosing to visit The Most Magical Place On Earth, you have several different Disney Resorts Collection hotel categories: Deluxe Villas, Deluxe Resort Hotels, Moderate Resort Hotels, Value Resort Hotels, and Campgrounds. However, you also have the option to choose from “Other Select Deluxe Hotels” as well, which includes the Walt Disney World Swan Hotel, Walt Disney World Dolphin Hotel, and Walt Disney World Swan Reserve. These hotels are in the middle of all the action and include benefits such as unique theming, complimentary theme park parking, Early Theme Park Entry, Extended Evening Theme Park Hours, and complimentary transportation

    Since you stated that you booked a vacation package through the Walt Disney World website, I suggest you double-check your tickets in your MyDisney account. On the main Disney World website, sign in to your account by clicking “Sign In” at the top blue border. Once in your account, hover over MyDisneyExperience and select “My Plans.” On the following screen, scroll down to the “My Plans, Reservations and Tickets” section and toggle from the “Daily Itinerary” to “Tickets, Passes & Memory Maker.” Here is where you should see the type of tickets currently linked to your account (ex. 5-Day Ticket with Park Hopper Option). If your tickets don’t mention the Park Hopper Option but you have the email confirmation showing you purchased the ability to park hop, or if you intended to buy the Park Hopper Option but accidentally didn’t, Hakuna Matata, you can contact the Existing Tickets phone number listed under the Reservations and Tickets section of the Walt Disney World Help Center website and a Cast Member will be able to make the correction or assist you with upgrading!

    I hope this answers your question, Mackenzie! If you have any additional questions or would like suggestions on my favorite dining locations throughout Disney World, drop me a line! I’d happily share my favorite quick-service, table-service, and snacking spots!

thumbnail image for Brent

Meet the Panelist: Brent, Maryland

Welcome to planDisney! I'm Brent, a husband, father, coach, and dog dad from Annapolis, MD, with a mind on a permanent Disney vacation! I specialize in crafting unforgettable trips to the Walt Disney World Resort but when it's my turn to vacation, you can catch me indulging in the food options of EPCOT's World Showcase, ascending Disney Mountains, and lounging poolside at Stormalong Bay with a delicious treat from Beaches & Cream Soda Shop! Learn More About Brent

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