• On Jun 5, 2019
    Kelly from MI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are staying at Port Orleans Riverside in a few weeks. If we forego the Mousekeeping, can we still get refills on coffee for the coffee maker and new towels?

    Welcome to the Disney Parks Moms Panel, Kelly! Thank you for stopping by with your question! It's great to hear you will be staying at Disney's Port Orleans - Riverside, my family's favorite resort hands down! 

    Let me explain the Service Your Way Program a little bit. This exciting program is available at value and moderate hotels at the Walt Disney World Resort. This program allows you to decline housekeeping (Mousekeeping) services during your stay in exchange for a gift card. If you choose to use this program, you will receive a Disney Gift Card based on the length of your stay; you will receive a $10-per-night credit, except for the last night. Your Service Your Way gift card will be sent to the email address associated to your reservation. If the email doesn't arrive within four hours (it usually takes about two seconds to hit your inbox), you can stop by the Front Desk at Disney's Port Orleans - Riverside for assistance. 
    My family loves this optional benefit because of the extra money we get to buy souvenirs or packaged candy to take back home to family and friends. As far as getting coffee refills and towels, the answer is yes! Guests who choose to take advantage of this program, can still call Guest Services or Housekeeping on their Resort room telephone to get trash removed, and/or request toiletries and anything else they might need whenever you need them. You will love its convenience!

    Please note that if you choose to participate in this program, visual inspections of your room may still be conducted for the safety of all guests. 

    Kelly, I hope this information has been helpful. I hope to see you again with more questions; we love to help you plan your trip!

    Wishing you the best vacation ever, 
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Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
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