• On Jul 31, 2019
    Carol from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are staying at the Grand Floridian club level with concierge service. Is this the correct email address for them /Grand.Floridian.Itinerary.Planning@disneyworld.com ? I want to get in touch with them for my dining reservations and setting up a tour.

    Welcome back to the Disney Parks Moms Panel Carole!

    I got to stay at Disney’s Grand Floridian Resort & Spa last winter for the first time. I guarantee you, it will not be my last! The Resort is magnificent (especially during the holidays!), and the location is perfection! The only thing better than staying at the Resort is being a Club Level Guest. It’s like the cherry on top of your ice cream!

    Disney’s Signature Services is like having a personal Fairy Godmother. You can access their pixie dust seven days a week, from 9:00 am to 5:00 pm. I would suggest you call (they are super helpful!) them at (407) 939-7777. If you prefer email, the correct email is disney.signature.services@disneyworld.com.

    Did you know that the Resort has TWO Club Level Lounges?! The Sugar Loaf Lounge is described as the more casual of the Lounges and is in one of the Outer Lodges of the Resort. The Royal Palm Club is on the third through fifth floors of the Main Building and is magnificent! If you’ve ever dreamed of being Cinderella, this is where dreams come true! From the lounge, you can overlook the Grand Lobby and listen to the Grand Orchestra play a live set in the evening.

    As a VIP guest, you have delicious food available from dawn until dusk. The Club Level Lounges are open from 7:00 am to 10:00 pm and they serve everything from a substantial continental breakfast in the morning (think pastries, cereal, fruit) to an hors d’oeuvre dinner service and dessert buffet in the evening. During the day, plenty of snacks abound, including soft drinks and lemonade, gummy bears, goldfish and pretzels! As always, the selection is subject to change, but it is guaranteed delicious.

    Carole, I wish you an absolutely magical vacation!

thumbnail image for Rayna

Meet the Panelist: Rayna, Florida

Hi y'all! I'm Rayna: wife, mom, anesthesiologist, and long-time Disney enthusiast. I've lived all over the country, but these days life has my family of seven in Florida. We're fantastically close to the most magical place on earth, and as Annual Passholders and Disney Vacation Club members we couldn't be happier about it. We've visited almost every Disney Vacation Club resort, so I'm thrilled to be here doing what I do best: Helping plan magical vacations. Learn More About Rayna

Related Video

  • thumbnail image for Making Family Vacations a Priority | Disney Vacation Club

Tips from a Disney Vacation Club Panelist

Disney’s Riviera Resort

view tips

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.