Woman in wheelchair boarding WDW bus
  • On May 22, 2024
    Renee from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I start the process for das

    Hi Renee,

    Walt Disney World just rolled out a new process for guests with disabilities to make sure they are adequately serving all of their guests' needs. I recommend reviewing the new comprehensive website and the Accessibility Planning Guide to see which services are best suited to your individual needs. 

    Disability Access Service (DAS) is available only to guests who because of disability are not able to wait in line for an extended period of time. To determine if you are eligible, you will need to have a live video chat with a cast member before your visit. Even if you wait to apply for DAS until you are at Disney World, you will still need to do so on the live video chat. To begin the chat process, visit the registration page up to 30 days before your visit, log in to your MyDisney account, and click "Request Live Video Chat." 

    During the live video chat, they will determine eligibility and take a photo of the person to whom DAS is registered. If you are registering for someone else, ensure they are present when you start the chat process to avoid any issues.

    DAS can only be used for up to 4 people at a time. This will include the DAS-registered guest who must be present and check in at each ride before the rest of the party will be let through. All of your DAS return times will be reserved in the My Disney Experience app. The process of reserving return times is super easy and they will walk you through it on your live video chat if you are new to using the service. You will able to reserve one DAS return time at a time and will need to wait 10 minutes after you use your return before securing another one. The goal of this program is to provide you the ability to wait somewhere more comfortable for your family and it is really effective at allowing those who cannot wait in lines to experience the magic of Disney World.

    Happy Planning,
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Meet the Panelist: Jenna, Tennessee

Hi! I am Jenna. I am an entrepreneur, high school teacher, and mother to 2 teenagers so there is not a single question you could ask me that I would find weird. I love traveling, dancing, reading, and anything that could be considered bougie. Walt Disney World Resort is my second home, and I can't wait to share it with you.  Learn More About Jenna

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